Non-predictive dialing is identical to predictive dialing except that it is constrained to use only as many telephone lines as there are interviewers (users). Hence, the dialer only dials on as many lines as there are interviewers currently free; it does not need to vary the pace of its dialing according to its prediction of when currently busy interviewers will be free to take connected calls.
It resembles what is commonly known as "power dialing" but is likely to be more sophisticated since in all other respects it is the same as a predictive dialing: lines are a common resource, calls are placed automatically when the interviewer is free, non-connected calls are classified by the dialer automatically, and the interviewers interact with Pronto in exactly the same way.
The settings are the same as a predictive module with the exception of those specific to predictive dialing i.e. the adjustment of cadence and drop rate do not apply, and the ability to automatically launch an IVR script is disabled since an agent will be available to take the call.
Finally, call progress analysis, whereby the dialer automatically classifies non-connected calls, can be inactivated if desired. When call progress analysis is inactive, the mode will resemble "auto-dialing" in that the line will be passed to the interviewer as soon as it has been dialed.
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Setting |
Description |
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This drop-down list allows you to choose amongst the one or more Pronto Servers that are installed. It also populates the Lines Assignment list with the line groups defined for that Pronto server. |
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Module Type |
The type of Pronto module selected i.e. Non-Predictive |
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Maximum Lines |
The maximum number of lines that the module can use. |
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Maximum Agents |
The maximum number of interviewers (agents) that can be working in the project at the same time. When this number is reached, a message to this effect will appear on the screens of agents trying to access the project. |
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Lines Assignment
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The Name is a numbered subset of telephone lines connected to the Pronto Server (defined as a line group). The number of line groups in the list depends on the Pronto Server configuration set by VOXCO and the client. Choices in this list determine which of the Pronto Server's line groups and features can be used for this project. Outbound. This option enables outbound calls to be made on the selected group. Advanced. This option enables advanced features on the selected group. See Agent Settings.. Preview. Enables preview calls to made on the selected line group. Note: This option enables the choice of the lines (and possibly services ) which are most advantageous or cost effective for the project. |
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The Number server on which the process for picking telephone numbers from the database for the predictive dialer is to be run. |
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The sample group number of a stratum (if applicable) in the project's Strata/Quotas definition from which telephone numbers are to be picked for the dialer. |
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Module priority |
If you assign a priority number in this field, in Voxco Agent the module will be presented in a list of 'Projects with Priorities'. The Pronto modules in this list each have a check-box allowing more than one to be selected. Thereafter, whenever an interviewer completes a call, the system will connect, and possibly switch, the interviewer to the project with the highest priority meeting other conditions evaluated by the switching algorithm. |
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Origination Phone Number |
The number to be used for Caller Id. display and optionally CNAM display under SIP protocol. The @ sign is used as the delimiter between the CNAM and the Caller ID. Examples: 5551234567 |
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Phone Template |
A conditional set of rules for converting telephone numbers obtained from the project database into the specific digits to be dialed by the Pronto Server. See Phone Templates |
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Monitoring |
This box displays Monitoring modules which are installed in the System Modules master folder. It allows you to choose which of these Monitoring modules can be used to monitor (audio) the Predictive module. Note: You can also configure this option from each Monitoring module. |
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Setting |
Description |
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Call Progress analysis is the process through which the Pronto Server determines the status of each call which it has placed—automatically classifying it i.e. busy, no-answer, connected etc. This option is always checked for predictive dialing, and it can be optionally disabled for non-predictive dialing, though in the interests of user productivity it should normally be checked. |
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The maximum number of rings after which the call will be classified as a “no answer. |
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Route Answering machines to interviewers |
Whether answering machines will be Routed or Not Routed to interviewers. |
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Enables branching to a selected IVR script when a call is detected as having been answered by a live person by the Pronto Server. |
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Enables branching to a selected IVR script when a call is detected as having been answered by an answering machine by the Pronto Server.. |
The Agent settings are common to all projects into which a user (agent) can log. They are described in Agent Settings.