The purpose of a Monitoring module is to enable authenticated and project-specific monitoring of interviewer conversations. Access to a Monitoring module is limited to users in the User List attached to the Monitoring module. However, in the case of remote monitoring i.e. through an external phone line, the User List (if any) does not apply.
For a description of the audio monitoring process see Monitoring (Audio).
For a description of the audio/visual monitoring process see Monitoring_-_Overview
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Setting |
Description |
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Pronto Server No. |
This drop-down list allows you to choose amongst the one or more Pronto Servers that are installed. It also populates the Lines Assignment list with the line groups defined for that Pronto server. |
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Lines Assignment |
The Name is a numbered subset of telephone lines connected to the Pronto Server (defined as a line group). The number of line groups in the list depends on the Pronto Server configuration set by VOXCO and the client. Choices in this list determine which of the Pronto Server's line groups and features can be used for this module. Inbound. This option enables inbound calls to be received on the selected group. Note: This option enables the choice of the lines (and possibly services ) which are most advantageous or cost effective for the project. |
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Controls the use of a validation code (see below). |
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A validation code required to use inbound lines for audio tapping (this feature is independent of the Command Center applications). |
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Limits the number of concurrent monitoring sessions (if required). |
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Only those projects selected in this list will be available for monitoring. |
Users must be assigned to the Monitoring module in order for it to function.