A Pronto Server is a Voxco telephony server comprising both hardware and software to drive inbound, outbound and blended campaigns. The hardware consists of a custom configured "industrial" PC with telephony cards installed. The software component is implemented as a service running under MS Windows. When considering its outbound telephony features alone, Pronto Server would be described in the industry as a Predictive Dialer.
Predictive, Non-predictive, Preview modes.
ISDN connections, SIP connection (VOIP).
Drop Rate < 1% attainable on outbound dialing projects.
Blend-Mix (inbound – outbound) and ACD projects.
Fully-featured IVR.
Signal detection (busy, SIT, Answering machine, fax, etc.).
240 agents over 480 lines.
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Description |
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Exits from the configuration application. |
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Starts, Stops and Pauses the Service. The Add and Delete from Service Control Manager database items apply to the use of the Pronto Server as a service. Automatic and Manual are options for launching the Pronto Server service. |
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Note: These options are only to be configured by Voxco technicians. Inappropriate modifications are likely to corrupt operation of the system. SystemNaming Service Address. This can be specified in either IP or DNS format. |
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The Licences information screen is used for modifying and updating the licensed options for the Pronto Server. Note: Modifications are only registered when the correct code (supplied by Voxco) is entered in the dialog box which appears when the Update button is clicked. |
