A Number Server, also known as a ServNo Server, is a service which runs one or more Predictive, Non-Predictiv, Hybrid and Manual Dialing module tasks. Its function is to gather telephone numbers from a project database, respecting all of the field management rules, quota/strata conditions etc., and to provide them to a Pronto Server for dialing. When the Pronto Server returns the results of its calls, the Number Server ensures that the appropriate callback rules are applied, and that the call results are written to the database.
A ServNo (Number) Server should be used if there are to be any automated dialing projects. The service provides the phone numbers to the Pronto Server's projects.
Hard Call backs & rules.
Case filtering, Intelligent Line Groups.
Reallocation of cases to different agents, etc
Use of sub-lists to manage strata, time zones, periods, geographic areas, etc.
Manager GUI .
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Description |
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Exits from the configuration application. |
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Starts, Stops and Pauses the Service. The Add and Delete from Service Control Manager database items apply to the use of the Directory Server as a service. Automatic and Manual are options for launching the Directory Server service. |
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Note: These options are only to be configured by Voxco technicians. Inappropriate modifications are likely to corrupt operation of the system. SystemNaming Service Address. This can be specified in either IP or DNS format. Call ResultsThe Call Results written to the project database are configurable in this table:
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