The goal of the Hybrid module is to obtain interviewer productivity while conforming to specified dialing modes and conditions for both fresh cases and call-backs. The Hybrid module automatically supplies the interviewer both with connected cases that have been dialed Predictively and cases that are designated to be dialed in Preview mode.
The configurable settings comprise all those present for both a Predictive and Preview module. The configuration screen is identical to a Predictive module with the addition of the 'Use Automatic Call Disposition' option taken from a Preview Module.
As in predictive dialing, a number server picks the cases from the project database according to its Field settings and controls i.e. call-backs, strata/quotas etc. Cases whose 'dialing mode' is set to 'Preview' will be channelled to an interviewer. Cases whose 'dialing mode' is set to 'Default'' will be called using Predictive dialing.
By default, all cases are set to 'Default' dialing mode. 'Preview' or 'Default' dialing mode can be assigned to a case in four possible ways:
For Preview dialing mode, by importing the value 3 into the case's Dialing mode system variable $G. See Importation system variables.
Through a Call-back Rule.
In the Call-backs Assignment screen.
In the Case Browser (a single case at a time in the Case Detail tab)