States of Items

The icons of all items in the Navigation Tree are prefixed with one of three state icons:

	State	Description
	Active	When a project is active it is running. Resources attached to the project such as Users (by means of User aliases ) must be also be active, as well as the referenced source User or User List, if the project is to be accessible.. Similarly, Workstations must also be active in order to be accessible, and Schedules have to be active to affect the states of projects assigned to them. When a folder is active, there may be items within it that are in a stopped state. Note: When activating a folder, a dialog box gives you the option of also activating all of the sub-items which it contains.
	Stopped	When an item such as a Module, User or Workstation is stopped, it is not available for any project. When a Folder is stopped, all items within it are stopped, and agents will not be able to log in and access any of them. Note: When stopping a folder, a dialog box warns you that all items that it contains will be stopped. When a Schedule is stopped, the state of the Projects assigned to it will not be altered by the schedule.
	Paused	Collection and Pronto Telephony modules may also be Paused. See the table below for a description of the difference between stopping or pausing a module.

When items are added to the Navigation tree, they are in the stopped state by default. This is necessary since certain fields must first be configured before the project can be activated. Folders, Lists and list items, on the other hand, are active by default when added.

Note: The Command Center may need some time while agents finish their sessions in order to Stop the project. A project can only be stopped when all of the agents have finished their sessions and are logged out of the project

When stopping a Folder or List, all of its groups, lists and items will be stopped. When activating a Folder, you are given the choice of activating just the group itself, or all of its contents as well.

To Activate, Stop or Pause an item

Navigate to, and select the item in the Navigation Tree or the Folder View Navigation bar.
Click on the Activate, Stop or Pause button for that Folder or item.

Stopping or Pausing a module

The following table describes, for each module, the difference between stopping or pausing it.

Module	Stopping	Pausing
Collection modules
CATI	All connections to the database, questionnaire, and any other connection are closed and flushed from the server memory. All running interviews are interrupted and closed. No user can log in and/or execute a new interview.	All running interviews can be completed. Creation of new interview is no longer possible. Creation of new session is no longer possible.
CAWI	All connections to the database, questionnaire, and any other connection are closed and flushed from the server memory. No invitation can be answered and/or executed.	All running interviews can be completed. Creation of new interview is no longer possible.
Pronto telephony modules
Predictive	All statistics are flushed, history for the prediction algorithm is flushed. No new calls are made and all agents are gently logged out on completion of their active task. No user can log in and/or wait for new calls	No user can wait for new calls. All interviewers who are waiting for a call are put in pause after the last line dialing is completed.
Non-Predictive	All statistics are flushed. No new calls are made and all interviewers are gently logged on completion of their active task. No user can log in and/or wait for new calls.	All interviewers who are waiting for a call are put in pause after the last line dialing is completed.
Preview	All statistics are flushed. No new calls are made and all interviewers are gently logged out on completion of their active tasks. No user can log in and/or dial new calls.	No user can dial new calls.
IVR	All statistics are flushed. All lines are liberated for other inbound purposes. Any call made to the lines will return a fast busy signal. All lines are freed upon completion.	All lines will be answered and dropped.
ACD	All statistics are flushed. Interviewers are reassigned to another task if possible. All new calls will be refused and bounced back.	Calls in the ACD remain waiting but new calls dispatched to the ACD will be refused, except callsl that were previously assign to this ACD.
IVRMM	All statistics are flushed. Virtual interviewers are reassigned to any other task if possible. All new calls will be refused and bounced back.	NA
System modules
Blend	All statistics are flushed. No new calls are dispatched and all interviewers are gently logged out on completion of their active task.	NA
Expert	All statistics are flushed. No new calls are dispatched and all interviewers are gently logged out on completion of their active task.	No transfers are possible. All interviewers who are waiting for a transfer will be put on pause.
Remote	All statistics are flush. Are lines are free for other inbound purpose. Any call made to the lines will return a fast busy signal. All lines are liberated upon completion.	All lines will be answered and dropped.
Monitoring	All statistics are flushed. All lines are liberated for other inbound purposes. Any call made to the lines will return a fast busy signal. All lines are liberated upon completion.	All lines will be answered and dropped.